Shipping Policy

Production time and shipping information
Before you order our goods, it is very important to familiarize yourself with our tailoring and shipping information. The processing time for your order may vary slightly depending on the item you ordered.

Production time

Finished goods
A selection of our products is ready-made, meaning these items are in stock and ready for shipment. Processing before shipping usually takes less than 48 hours. These items include fitting dresses, clearance items, sales, and fabric samples, which are marked on the product detail page with "Ready to ship in 48h."

Made-to-order items
Most of our products are made to order, which means we only start sewing once an order has been confirmed. It may take several weeks to complete an item before it can be shipped. We accept rush orders, and the processing time will be determined according to the specific situation with an additional fee.

The cutting time varies from category to category. Please refer to the estimated production times in the table below.

Shipping information
The delivery time varies depending on the location. In the following table, you will find the options for the shipping method, schedule, and estimated shipping costs. (Orders over 79.99 EUR are free with standard postage)

• We work hard to ensure that every package is delivered on time and in good condition, but once the package leaves our facilities, we have little control over what happens to the package.
• We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong during shipping.
• Inquire with your neighbors, the rest of your household, your leasing office, and/or your property manager if the package was accidentally accepted or delivered (which happens from time to time).
• If it was marked as delivered in the last 24 hours, give it another day (unless your event is urgent), as carriers sometimes mark a package as delivered prematurely. Please contact us if it does not show up within 48 hours.
• Please note that our system will automatically update your order status to "All completed" if you do not confirm the delivery due to shipping delays after 30 days from the shipping date. Please be assured that you can still check the tracking for updates, and the 14-day return window starts from the day you receive the package according to the tracking. Please contact us if you have any further questions.

Still on the move:
• The carrier may have been delayed and has updated its estimated delivery window. As long as the tracking status has been recently updated (in the last 2-3 days), everything should be fine; just wait for the package to be delivered.
• If you are still concerned, you can contact the carrier directly to see if you can get an update. The carrier always has the most current information.
• When the goods arrive at customs, you must cooperate with customs and complete the necessary formalities. Since customs duties are a measure of the local government, you must bear the corresponding costs set by the local government.

Important notes
• Please note that processing/cutting times may sometimes be extended, especially between January and March.
• For custom-made items, it may take several weeks to complete an item before it can be shipped. For example, customizing wedding dresses can take several weeks, plus additional time (which varies from country to country) for shipping and delivery. Therefore, we recommend ordering customizations 1.5-3 months before your event. This can also help avoid delays due to unforeseen circumstances such as natural disasters or issues with the carrier.
• An estimated delivery window will be provided on the checkout page. It will be displayed under the shipping methods.
• We recommend not to order custom-made items earlier than 3-4 months before your event date. This should allow enough time for production, delivery, and any necessary alterations (as is common with formal wear).
• All dresses in custom sizes are non-returnable.
• We currently do not offer exchanges. If you purchase a dress and find it unsuitable, you will need to initiate a return.