FAQ

                                                       FAQ Misshow.de

Q: Are you a legitimate website?
A: Yes, we are a legitimate website and we have many customers from all over the world. We also have a store on Amazon. You can refer to our customer reviews on the following websites:
https://www.trustpilot.com/review/misshow.de
https://www.facebook.com/demisshow
Amazon Shop: Amazon.com Seller Profile: MisShow Official

Q: Where can you ship to?

A: We ship to all countries around the world. Please write your exact address, which helps us to send your dress to you correctly and on time. There may be certain places where we need additional information for shipping. If such a rare event occurs, we will contact you AS SOON AS POSSIBLE. (Orders over 79.99 EUR are Free with Standard Postage)

Q: What payment options do you have?

PayPal:

We accept payments in many different currencies.
If you do not have a PayPal account, you can pay either by credit/debit card or by direct debit (direct debit is only applicable for customers from Germany).
You can complete the payment through your PayPal account.

Sofort:

Easy online bank transfers. Safe, direct, and fast payments you can trust.

Credit or Debit Card

We accept the following cards as payment for your orders:

Klarna Pay

Easy online bank transfers. Safe, direct, and fast payments you can trust.

EPS:

Easy online bank transfers. Safe, direct, and fast payments you can trust. (Austria)

Q: How can I choose the size based on EU or US standards?

A: We offer standard US sizes and custom measurements. You can choose the best option to make your dress. If you have concerns about the size, we suggest that you choose the custom size. Please first get the professional measurements and fill in the exact measurements when placing an order.

Q: Do you have retail stores in my country?

A: All our trade is done online, and we do not have bridal retail stores yet.

Q: What should I do if I want to make some changes to the dress, like adding lace or changing the back style? Do I have to pay extra?
A: It is no problem to make some changes to the dress, and please clearly explain to us where you would like to make changes. We offer free alterations for simple changes, such as adding padding or lace. We charge a reasonable fee for some complicated alterations. Once we see your requirements, we will contact you first.

Q: I forgot my password or username, I couldn't log in. What can I do now?

A: Please contact us at service@misshow.de

Q: How can I check my order status?

A: After you place your order and want to know the status of your dress, please log in to our website and click on "My Orders" to check it. If there are no new updates, you can email us at service@misshow.de, and we will respond to you within 24 hours.

Q: How can I choose the style when there are many styles in one picture? Like styles A, B, C, D in a picture for a bridesmaid dress?

A: If there are more than two styles on the website, especially for some bridesmaid dresses, you can note your requests in the "Order Notes" or email us about it along with the order number when you purchase it. Then we will make it for you.

Q: How can I get a discount if I choose different sizes for a dress?
A: If you want to buy many identical dresses but in different sizes, you can choose all dresses in the same size to get the discount. Please let us know the different sizes in the "Order Notes" or email us with the information and also the order number you received when shopping. Then we will do it for you.

Q: If I order this dress in a standard size, can I return it if it doesn't fit? Or if I simply don't like it?
A: If we send the wrong or unmatched dress, you can return it within 14 days, and we will take all responsibility and provide you with a top solution to your best satisfaction. Unfortunately, returns without reason are not accepted because each dress you order is made entirely according to your specifications from the beginning, and it does not come from stock. Therefore, please measure your body accurately with the help of our size chart on the website. We provide size and color consultation for your good use.

Q: Can I change the size and color of my dress after payment?
A:  If you want to change the size or color within 24 hours after payment, please simply contact us. We will check and change it for you. If the time exceeds 24 hours, please also contact us. Our customer service will check if it can be changed.

Q: Hello, how can I order multiple items?
A:  To place an order for multiple items, you need to follow these instructions:
1. Log in to our website;
2. Choose the color, size, and add the item to the shopping cart;
3. Click on "Continue Shopping" and add more items to the shopping cart;
4. Proceed to checkout and pay for the dresses. Our website will assist you with your order.

Q: What should I do if I want to make a bulk order?
A: We provide you with personal customer service for bulk wholesale orders and discuss the shipping options thoroughly. You can reach our customer service at service@misshow.de.

Tips for finding your favorite items
There are various types of product listings on our website. To find your preferred items, you can refer to the following search options:
1. You can type in keywords. Click on the specific category to search for your favorite products, or select the price section.
2. Additionally, you can shop according to recommendations, best-selling, price (high to low), price (low to high), or new items.
3. If some fabrics of your ordered dresses are out of stock (like lace, pearls, appliqués, etc.), our sellers will contact you for the details and help you find the alternative.