Return policy

General Return Policy
We at Misshow.de take great pride in our handcrafted products and strive to ensure the highest quality for each and every item. Due to the nature of our production process, we regret to inform our customers that we do not support the practice of "buying many, keeping one"
. We ask our customers to carefully consider their purchases and only order the items they truly wish to keep. We have implemented strict quality control measures to ensure that all products meet our high standards before they are shipped to our customers. In the event that a product does not meet our quality standards, we are happy to offer a replacement or a refund

1. Please contact our customer service within 14 days of receiving your items to initiate the return process.
Please note that we only accept products in their original condition and cannot process returned products that are sent back without our knowledge. If you wish to return part or all of your order, you must contact customer service under Contact and provide the return address, which must be included with your package. ( we do not have a return label, you should create the address for postage yourself and pay for the return postage fees)

2. Color Errors: If the color of the received item does not match the ordered one, you are entitled to a full refund.

3. This return policy does not apply to our commercial resellers. Please contact us for further instructions

Order Cancellation
We understand that ordering a dress for your special occasion is a very important endeavor, and our cancellation policy has been formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please note that you still have time to change your mind after placing your order. For details, please refer to our cancellation notice below.
Please Note: All returns should first contact us

Cancellation Policy
We know that it is very important for you to order a dress for your special occasion, and with that, we have the cancellation policy. However, it is IMPORTANT to note that our dresses and some accessories are made to order and everything starts from scratch (including the standard size). And the materials cannot be reused once the creation process has begun. The good news is that after your order, there is still time for you to change your mind.

Please refer to our cancellation and return shipping policy below for details:
Cancellation of all dress orders within 12 hours entitles you to a full refund.
Cancellation of all dress orders within 24 hours entitles you to a partial refund of 70%.
All dress orders cannot be canceled or exchanged after 24 hours.

Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, it is recommended that you check the dress to ensure it meets your order specifications. Please try on your dress as soon as possible without altering, washing, or removing the label. Please note that you must contact us to initiate the return process.
If you are returning or exchanging dresses or accessories, please ensure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with intact and attached labels. You are responsible for all return shipping costs.

 
Defective, Damaged, or Incorrectly Shipped Items
You are entitled to a full refund if your items are defective, damaged, or incorrectly shipped. If you believe your items were damaged during delivery, you must request "damage proof" documentation from your carrier, which should be included with your return.

Size or Fit Issues
Since all our dresses are hand-sewn and custom-made, the finished dress may vary by approximately 2.5 cm in either direction from the specified measurements. To ensure your dress fits perfectly, our tailors have reserved extra fabric in the seams to allow for minor modifications.

 
Size Deviation
Due to lighting, display, and other factors, the color of the image and the actual color of the product may have slight differences. The color representation will be based on Apple devices.
Due to the manufacturing process of the material, the color of each batch may vary slightly.
We insist on continuous improvement of the manufacturing process to minimize color differences.
If your dress size deviates by more than one inch from the specifications of your order, you should consult a local tailor for adjustments. In this case, we offer a limited reimbursement for alterations. If you choose this option, please remember to request a receipt from your tailor. To apply for a refund, a copy of the receipt must be submitted.

Item is the ordered size but does not fit
Please understand that items that do not fit properly but match the specifications you ordered cannot be returned or exchanged. You have the option to seek a local tailoring service at your own expense. Please note that a size change may not be possible if your order specifications differ significantly from the final size request.

 
Color Deviation
The settings of your computer screen may alter the color of the images displayed on the website. Minor color deviations may not indicate that the dress is defective or incorrectly shipped. However, if you are sure that you received the item in the wrong color, please contact customer service to see if a return or refund is possible

Items that cannot be returned or exchanged
1. No returns or exchanges for personalized items.

2. No returns or exchanges for perishable goods, earrings (including jewelry sets with earrings), and body care items (including lingerie, etc.) for hygiene reasons.

3. Since all items (including standard sizes) are made to order, we cannot accommodate the "buy many, keep one" purchase. Our customer service team may cancel an order that is believed to have been placed with this intent.
 

Return Process
1. Send a return request to customer service under Contact within 14 days of receiving your order. Please include a statement and photos with the reason for your return.
We reserve the right not to accept returns without prior approval from our customer service.

2. Once our customer service has approved your request, we will provide you with a return address as well as a product return form that must be filled out and included with your return. Please send the items within 3-5 business days after receiving the return form from your local post office. Please keep the tracking number safe.

3. All returned items will be inspected. We will process the refund if we confirm that the product has the issues you mentioned. Once the refund has been processed by us, it typically takes 10-15 business days for the amount to be credited to your account, depending on your bank or payment service. Your bank or payment service may charge a small transaction fee.

4. The original shipping fee and return shipping fee will not be refunded.

5. All returns must be paid for by you!

Please note: We reserve the right not to process the refund if it is returned in an unacceptable condition.

Return Address: (We cannot process unauthorized returns.):

East 2nd floor, Hefeng Industrial Park, NO 2 Taishang Road, High-tech District, Suzhou, Jiangsu Province, 215000, China